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Consequently, the complaint was marked as unresolved, and the player was advised to reach out to the Anjouan Gaming Authority for further assistance. The player from Kazakhstan had requested a withdrawal less than two weeks prior to submitting this complaint. Following the team’s assistance, the issue was resolved, and the player confirmed receipt of their winnings. The player from Germany had requested a withdrawal prior to submitting their complaint.
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Enjoy slots, blackjack, and roulette for free, while aiming for big cash prizes. Join Caspero Casino today and start your journey to real money success! You should always make sure that you meet all regulatory requirements before playing in any selected casino.Copyright ©2026 The Complaints Team marked the complaint as ‘resolved’ following the player’s confirmation of receiving all funds. The issue was resolved as the player successfully received his full payouts after initial delays in verification and withdrawal requests. The player from Germany faced challenges verifying his account at Caspero, which prevented him from withdrawing his winnings of €1,500.
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A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality. Discuss anything related to Caspero Casino with other players, share your opinion, or get answers to your questions. The Complaints Team had made multiple attempts to contact the casino regarding the player’s delayed withdrawals but received no response. The Complaints Team intervened after the player reported delays despite all documents being verified and a lack of communication from the casino’s finance department. Consequently, the complaint was marked as “unresolved,” and the player’s situation was documented in hopes that the casino might reconsider its approach in the future. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
For casual players these limits are more than enough, but high-rollers will feel the difference once they climb into the upper VIP tiers. New players start with modest limits, while higher levels unlock more room for bigger withdrawals each day and month. Caspero Casino is flexible when it comes to banking, especially for players using dollars. Talking about bonuses, the guys from Caspero Casino and other brands regularly send us new no deposit bonuses. The Bonus Crab pick unlocks from a first deposit of $15+, while the match bonuses themselves require a $30 minimum deposit each time.

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The issue was marked as resolved following the player’s confirmation of receiving the winnings. The Complaints Team intervened after the recommended waiting period and confirmed that the player’s account had been successfully verified, allowing the withdrawal to be processed. The player from Germany had been waiting for a withdrawal for less than two weeks. The player retained the option to reopen the complaint in the future if they wished to resume communication.
Check out their website for full information on what specific casino game variations are there for the enjoyment. You’ll have over a thousand different games right at your fingertips. Each of the games in Caspero Casino comes from a legal software company. Customer support is made available on this gambling site. This is because today’s online payment platforms have capacity for split-second money transactions.
At the moment, Caspero focuses on deposit-based promotions (100% up to $1,500 + 150 free spins + 1 Bonus Crab). Caspero is owned by NovaForge LTD and licensed by the Anjouan gaming authority. This is a mid-tier offshore licence – not as strict as MGA or UKGC, but widely used in the modern grey-market casino space. You’ll also find links to external responsible gambling organisations depending on your GEO (e.g., national helplines and self-assessment tools).
To contact customer support, users can visit the casino’s official website, where they’ll find live chat options, email addresses, and phone digits. Regulations vary across different jurisdictions, so it’s crucial for players to check local laws before participating in any casino-related activities. Adopting reliable budgeting tools enables players to manage their spending and improves their gaming journey. Although many players view gambling as a stimulating pastime, there are times when it becomes overwhelming, making self-exclusion programs an essential tool for responsible play.